Frequently asked questions about our Gauteng services.

We service the entire Gauteng province — Johannesburg, Sandton, Randburg, Roodepoort, Centurion, Pretoria, Midrand, Boksburg, Benoni, Kempton Park, Germiston, Vanderbijlpark and all surrounding suburbs. If you're unsure, send us your address on WhatsApp and we'll confirm within minutes.

For urgent jobs like burst geysers, major leaks or electrical faults, we aim to have a team at your property within 2 hours anywhere in central Gauteng. Our average response time across the province is under 2 hours during business hours, and we offer emergency call-outs after hours too.

No. We provide a clear, upfront quote before any work begins — no surprise call-out fees, no hidden charges. You'll know the price before we start, and that's the price you'll pay unless the scope changes and you agree to it in writing.

All our work comes with a workmanship guarantee. If something isn't right after we leave, we come back and make it right — at no extra cost. The guarantee period varies by service type and will be clearly stated on your quote.

Absolutely. Every team member — from cleaners to electricians and builders — is background-checked, reference-checked and trained before they reach your door. Electrical and plumbing work is done by qualified, registered tradespeople who issue the necessary compliance certificates.

Yes. We project-manage full renovations — kitchens, bathrooms, open-plan conversions and whole-house refreshes — with one dedicated manager coordinating every trade. You deal with one person, one timeline and one clear quote from demolition to final coat.

You can choose. Our cleaning teams can bring all their own products and equipment, or use yours if you prefer. Just let us know when you book and we'll make sure the team arrives prepared.

The quickest way is to send us a WhatsApp with a photo or short video of what needs doing, plus your suburb. We'll come back with a ballpark figure fast. For bigger jobs like renovations or construction, we'll arrange a quick site visit to measure up and give you a detailed written quote — still free of charge.

Yes, many of our clients book us on a weekly, fortnightly or monthly schedule for regular housekeeping. Once we know your home and preferences, we aim to send the same team each time so you build familiarity and trust.

Yes. For construction projects — extensions, granny flats, boundary walls — we can manage the entire process including architectural plans and municipal submissions. We'll advise on what's needed based on your project and location within Gauteng.

Our standard operating hours are Monday to Saturday, 07:00 to 18:00. We also offer emergency call-outs after hours for urgent plumbing and electrical issues. The WhatsApp line is always open — we typically respond within the hour during business hours.

We accept EFT, cash on completion, and selected mobile payment options. For larger projects like renovations and construction, we agree on a payment schedule upfront — typically linked to project milestones — so you're never asked to pay the full amount before work begins.